Well over the last few years I have had two completely new bathrooms, two kitchens and a bedroom supplied by Homecraft and they just keep getting better. The personal level of service that you get is a complete breath of fresh air compared with our experience of going into some of the larger chains of retailers. The service was seamless right through from the initial visit from their extremely knowledgable surveyor through to dealing with any final "snagging" issues . I must admit that i don't have much of a clue when it comes to designing things or visualising the end result and in respect of the kitchen we have just had finished, Ian from Homecraft made a lot of practical suggestions which I guess come from experience of doing loads of these and also product knowledge- we are especilally thrilled with the pull out larder cupboards he suggested having as me and my wife are real foodies. The print outs from their computer assisted design approach give you an artistic image of what the end result will look like and this let us explore a couple of alternative layouts before plumping for our final choice. We met the proprietor's Michael and Jean on a couple of visits to their showroom in Purley and they are a charming couple committed to providing a high level of customer service within the context of a local business which is all too sadly disapperaing from our high street these days. Anyway, we just spent the Easter break finishing the decorating on our kitchen/ diner and the end result is stunning. Would have no hesitation in recommending any of my friends or colleagues to visit Homecraft befor going to B&Q etc.